1.0Frans Reichardt - The Customer Listenerhttps://fransreichardt.com/nl/Frans Reichardthttps://fransreichardt.com/nl/author/frans/Klantbeleving: Mind the Gap - Frans Reichardt - The Customer Listenerrich600338<blockquote class="wp-embedded-content" data-secret="AaZjcAX27A"><a href="https://fransreichardt.com/nl/klantgericht-ondernemen-mind-the-gap/">Klantbeleving: Mind the Gap</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://fransreichardt.com/nl/klantgericht-ondernemen-mind-the-gap/embed/#?secret=AaZjcAX27A" width="600" height="338" title="“Klantbeleving: Mind the Gap” — Frans Reichardt - The Customer Listener" data-secret="AaZjcAX27A" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://fransreichardt.com/wp-content/uploads/2018/04/MindtheGap.jpg14331433Er gaapt een groot gat tussen gewenste en werkelijke klantervaringen. Meer dan de helft van de klanten zegt dat de meeste bedrijven hun verwachtingen niet waarmaken. Klanten zijn zelfs bereid meer te betalen voor betere klantervaringen.