1.0Frans Reichardt - The Customer Listenerhttps://fransreichardt.com/nl/Frans Reichardthttps://fransreichardt.com/nl/author/frans/Wat je kunt leren van Ryanair's klantgerichtheid - Frans Reichardtrich600338<blockquote class="wp-embedded-content" data-secret="KdxlUl1PMt"><a href="https://fransreichardt.com/nl/ryanairs-klantgerichtheid/">Wat je kunt leren van Ryanair’s klantgerichtheid</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://fransreichardt.com/nl/ryanairs-klantgerichtheid/embed/#?secret=KdxlUl1PMt" width="600" height="338" title="“Wat je kunt leren van Ryanair’s klantgerichtheid” — Frans Reichardt - The Customer Listener" data-secret="KdxlUl1PMt" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://fransreichardt.com/wp-content/uploads/2016/09/ryanair.jpg1250891Een van de bedrijven die vaak ter discussie staan als het gaat om klantgerichtheid, is luchtvaartmaatschappij Ryanair. Dat Ryanair het anders doet dan KLM, is duidelijk. De vraag is of dat goed of fout is.