{"version":"1.0","provider_name":"Frans Reichardt - The Customer Listener","provider_url":"https:\/\/fransreichardt.com\/nl\/","author_name":"Frans Reichardt","author_url":"https:\/\/fransreichardt.com\/nl\/author\/frans\/","title":"Koks die hun klanten zien, hebben blijere klanten - Frans Reichardt - The Customer Listener","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ZUgmZujVbr\"><a href=\"https:\/\/fransreichardt.com\/nl\/koks-die-hun-klanten-zien-hebben-blijere-klanten\/\">Koks die hun klanten zien, hebben blijere klanten<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/fransreichardt.com\/nl\/koks-die-hun-klanten-zien-hebben-blijere-klanten\/embed\/#?secret=ZUgmZujVbr\" width=\"600\" height=\"338\" title=\"&#8220;Koks die hun klanten zien, hebben blijere klanten&#8221; &#8212; Frans Reichardt - The Customer Listener\" data-secret=\"ZUgmZujVbr\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/fransreichardt.com\/wp-content\/uploads\/2019\/10\/2019-10-Koks-die-hun-klanten-zien-hebben-blijere-klanten.jpg","thumbnail_width":720,"thumbnail_height":720,"description":"Harvard Business Review publiceerde de uitkomsten van een experiment waarbij koks en klanten in een restaurant elkaar kunnen zien. Of niet. De onderzoekers checkten de bereidingstijd, de kwaliteit van de geserveerde maaltijden \u00e9n de waardering van de klant. De uitkomsten zijn opmerkelijk."}