{"id":10523,"date":"2023-02-06T12:00:42","date_gmt":"2023-02-06T12:00:42","guid":{"rendered":"https:\/\/https:\/\/fransreichardt.com\/\/?p=10523"},"modified":"2023-02-16T19:17:37","modified_gmt":"2023-02-16T19:17:37","slug":"herb-butter","status":"publish","type":"post","link":"https:\/\/fransreichardt.com\/nl\/herb-butter\/","title":{"rendered":"Herb butter"},"content":{"rendered":"

\"herb<\/p>\n

\n

\u201cSligro,\u201d my girlfriend says out of the blue when she strokes her knife over the herb butter. It is a warm summer evening, and we are at the restaurant De Waterraaf<\/a> in the marina of Nauerna, a village that connects Zaanstad with the North Sea canal. We have reserved a table outside on the terrace, with a view of water, boats, and grebes. There is no wind, and the water is a mirror. My mind wanders. In my head, sentences form a poem.
\n\u201cWhat are you saying, honey?\u201d I ask.
\nShe spreads the butter on a piece of dark brown bread.
\n\u201cThe herb butter. It is from Sligro<\/a>. A restaurant like this doesn\u2019t get its herb butter from Sligro. You make it yourself.\u201d
\nMy girlfriend is self-employed in catering, so she must know. The herb butter tastes good to me. I can\u2019t see or taste whether it\u2019s homemade or not. Let alone can I tell by look or taste that it is from Sligro.
\nWe enjoy the appetizer. She enjoys the thinly sliced veal with fermented red onion, and I enjoy the cod with foamy salmon mousse.
\nWhen the main course is served, it turns out something went wrong.
\n\u201cIs it true that you only ordered one main course?\u201d the food runner asks. She puts a plate of skin-fried salmon in front of me.
\n\u201cUh no, we both ordered the baked salmon.\u201d
\n\u201cThen something went wrong. I\u2019m going to fix it right away.\u201d
\n\u201cThank you. In the meantime, we will share this.\u201d I slide the plate in the direction of my girlfriend.
\nA few moments later, our waitress comes over to apologize. When tapping the main course twice, the computer only registered one main course. Tapped a little too fast, probably. She promises to serve the second main course soon. The cook is already working on it.
\nWhile we enjoy our unintentional food sharing, the second main course is served. That is fast.
\nWhen we pay later that evening, the waitress asks if everything has been satisfactory.
\n\u201cSure,\u201d I say. \u201cIt was delicious.\u201d
\n\u201cWell, something about the herb butter,\u201d my girlfriend says.
\n\u201cYes?\u201d the waitress asks friendly.
\n\u201cIf you serve herb butter to guests, I think you should make it yourself.\u201d
\nTo my ears, it sounds like a reprimand. It only lacks a \u201cShame!\u201d at the end.
\nI am literally in between the two of them, and I feel like I am part of something I do not want to be part of.
\nThe waitress\u2019 face falls. I can see that she is shocked by this frank customer feedback.
\nShe swallows and then says: \u201cOh, but we do make the herb butter ourselves.\u201d
\nMy girlfriend is surprised by this answer and searches for words. She quickly finds them, and she says: \u201cThen it was a bit bland.\u201d<\/p>\n

Frans Reichardt | The Customer Listener<\/p>\n<\/div>\n

Get your FREE copy of the ebook \u2018Listen Your Way To Customer SuCXess\u2019 now<\/a><\/h4>\n<\/span>","protected":false},"excerpt":{"rendered":"

\u201cSligro,\u201d my girlfriend says out of the blue when she strokes her knife over the herb butter. It is a warm summer evening, and we are at the restaurant De Waterraaf in the marina of Nauerna, a village that connects Zaanstad with the North Sea canal. We have reserved a table outside on the terrace, with a view of water, boats, and grebes. There is no wind, and the water is a mirror. My mind wanders. In my head, sentences form a poem.<\/p>\n","protected":false},"author":3,"featured_media":10524,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[181],"tags":[277,278,166,411,410,412],"class_list":["post-10523","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-english","tag-customer-experience","tag-customer-feedback","tag-customer-satisfaction","tag-de-waterraaf","tag-herb-butter","tag-sligro-2"],"yoast_head":"\nHerb butter - Frans Reichardt - The Customer Listener<\/title>\n<meta name=\"description\" content=\"Als je nog niet besmet bent met het customer journey virus, dan ben je het wel na het lezen van dit artikel. Je bent gewaarschuwd. Wees gerust: de wereld bekijken door een klantenbril heeft veel voordelen. 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