{"id":10640,"date":"2025-01-19T11:14:27","date_gmt":"2025-01-19T11:14:27","guid":{"rendered":"https:\/\/https:\/\/fransreichardt.com\/\/?p=10640"},"modified":"2025-01-19T12:18:24","modified_gmt":"2025-01-19T12:18:24","slug":"aggressive-customers-how-to-keep-your-customer-service-team-motivated","status":"publish","type":"post","link":"https:\/\/fransreichardt.com\/nl\/aggressive-customers-how-to-keep-your-customer-service-team-motivated\/","title":{"rendered":"Aggressive Customers – How to Keep Your Customer Service Team Motivated"},"content":{"rendered":"

\"Frans The results are quite scary. Last year, Yves Van Vaerenbergh, a professor at Belgium’s largest university KU Leuven, presented the results of an employee experience survey among 985 customer contact employees. The Belgian Customer Contact Association<\/a> supported the survey. As I said, the results are quite scary.<\/p>\n

Contact centers are attractive to employees<\/h3>\n

Let’s start with the good news before we get to the scary part. One of the positive observations of this research is that contact centers are considered quite attractive to employees. Many respondents have over 20 years of career in customer contact at the same employer. On average, employee engagement is fine. – Click here to read the full article<\/a><\/span><\/span><\/p>\n

Frans Reichardt | The Customer Listener<\/p>\n

This article was published on Sprinklr.com on October 22, 2024.<\/a><\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

Aggressive customers. In this article, CX thought leader Frans Reichardt presents the findings from a survey among customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout. It discusses the implications of aggression and offers strategies to boost employee engagement and mitigate negative impacts.<\/p>\n","protected":false},"author":3,"featured_media":10615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[181],"tags":[480,451,456,276,397,454,277,96,323,452,453,455,443,450],"class_list":["post-10640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-english","tag-aggressive-customers","tag-belgian-customer-contact-association","tag-customer-aggression","tag-customer-centricity","tag-customer-contact","tag-customer-contact-cxforum","tag-customer-experience","tag-customer-service","tag-cx","tag-cx-forum","tag-cxforum","tag-employee-engagement","tag-employee-experience","tag-survey"],"yoast_head":"\nAggressive Customers - How to Keep Your Customer Service Team Motivated - Frans Reichardt - The Customer Listener<\/title>\n<meta name=\"description\" content=\"CX thought leader Frans Reichardt presents the findings from a survey on customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout. 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