Meet Frans Reichardt | The Customer Listener
Global Speaker on Customer Experience & Listening Leadership
Learn How Your Company Your Team You Can Grow a Listening Mindset
‘A man who preaches listening skills as a key differentiator for future success’Phil Tusing, Founder of Sourcing Summit
Acknowledge, understand and apply the power of listening.
Frans Reichardt encourages companies, brands, teams and professionals to embrace and grow a listening mindset as a critical foundation for success. He inspires and motivates his audience to become better listeners in order to improve their performance and work towards long-term sustainable relationships and growth.
Frans has worked in marketing and customer experience for over 35 years. In recent years, he studied the power of listening and became a global, sought-after speaker – who has spoken over a 1,000 times worldwide.
Over 1,000
Speeches Worldwide
Amsterdam – Antwerp – Athens – Brussels – Bucharest – Dubai – Ghent – Kuala Lumpur – Las Vegas – Leuven – Leverkusen – London – Moscow – Ramallah – Rotterdam – The Hague – Vilamoura and many other cities around the world.
A selection of happy clients
Inspiring keynotes
See Me, Feel Me,
Touch Me, Hear Me
Embrace the superpowers of listening
No amount of talent or hard work will be enough to succeed if you do not also understand the importance of listening. Frans dissects the act of listening and highlights the steps your company, brand, team and you yourself can take to improve this often-overlooked skill. This keynote is a call to look inwards and appreciate that listening is at the core of our humanness and your business.
Bring Back That
Loving Feeling
Discover the power of unconditional love for your customer
How do successful companies succeed in putting customers first and keeping them satisfied? What is their secret? How do they manage to put the customers at the heart of the company and make the whole company customer-centric? Using original approaches from psychology, scientific research and recognizable practical examples, Frans sheds light on the essence of customer focus and customer loyalty.
Mind The Gap
Why your customers love technology and how you can innovate to close the gap
Customers alienate from you faster than you think. Even satisfied customers turn their back on you after one bad experience. The majority of customers identify customer experiences as a factor of importance in their purchasing decisions, and they are even willing to pay more for better customer experiences. There is a big gap between desired customer experiences and actual customer experiences. Technology can play a crucial role in bridging that gap. Frans shows you how to continuously fuel improvement, change and innovation to stay customer-focused and stay ahead of your competitors.
All keynotes are tailored to the event and the audience, offering you a unique experience and relevant insights, directly applicable within your company and industry.
Trainings & Workshops
Customer Journey Mapping
In-company training for anyone who wants to improve the customer experience by designing multichannel customer journeys
How do you ensure that your customers keep choosing you? By offering them satisfying customer experiences. If you don’t want this to be a coincidence, you need to implement solid customer processes that guarantee your customers the experience they expect – and preferably more than that. By mapping the customer journey you will find out where to improve. This training helps you optimize your multichannel customer journeys based on the proven 6-step method for Customer Journey Mapping developed by MilkyMap. After this training you’ll be ready to distinguish yourself from your competitors with unique and memorable customer experiences.
Selling by Listening
In-company training for sales professionals
‘Selling starts when the customer says NO’ is a popular mantra amongst salespeople. Yet, no customer ever liked to be pushed. Your customer rather likes to feel heard and be listened to. Listening is the new selling. How do you become a better listener? How do you find out what your customer really wants? What are his needs? How do you ask questions? What questions do you ask in what situation? How do you listen? How do you show that you do? How do you make the customer feel heard? How to find out how you can be of any help to your customer? And how do you close the deal?
This training contains a lot of exercises and will give you a load of new practical techniques to help you apply the new sales mantra ‘Selling starts when the customers says YES’.
All trainings and workshops are tailored to the needs of the company and the attendees, offering you a unique experience and relevant insights, directly applicable within your company and industry.
Customer Feedback
In-company training for anyone who wants to improve the customer experience, by collecting and listening to feedback
Building better customer experiences starts with listening to what customers think of your organization, what they say about your products and services and your employees. How do you collect customer feedback? How do you translate customer data into customer insights? And how do you use those insights to optimize the customer experience?
During this training you will learn which methods you can use to discover what customers think and feel, including the pros and cons of customer interviews, customer arenas, customer safaris, text mining and social listening. You will also learn how to get the right customer insights from this enormous amount of data in five steps.
Videos
Ready to meet Frans, experience him in real life or see him on stage? Before you do, get to know his engaging style and his contagious energy by watching this inspiring video.
Books
Free ebook ‘Listen Your Way To Customer SuCXess’
Download your free ebook when registering for the Inspiration Mail.
Now more than ever, it’s the great and unique customer experience that truly gives you a competitive advantage – in the short and long run. To make your experience the greatest, you will first need to know what your customers’ expectations are – and how you can exceed those. Get inspired by 25 inspiring stories full of tips & ideas for customer experience success and sustainable customer happiness.
Kissing a Cactus – How to Develop a Listening Mindset
Coming soon (Fall 2024)
Discover how a listening mindset can help you work towards long-term sustainable relationships and growth. Get all the insights and tools that you need to embrace and apply the power of listening within your company, work and daily life. Make listening a critical foundation for your success. Register for the Inspiration Mail, and be one of the first to find out when the book is released.
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