The big bang of customer contact? Advertising. Online advertising, outdoor advertising, letterbox advertising, advertising on TV and radio, transport advertising, including advertising on your own van or truck.
Read the full column here on Ziptone.nl
Frans Reichardt | the Customer Listener
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Now more than ever, it’s the great and unique customer experience that truly gives you a competitive advantage – in the short and long run. To make your experience the greatest, you first need to know what your customers’ expectations are – and how you can exceed those. Get inspired by 25 inspiring stories, with tips & ideas for customer experience success and sustainable customer happiness.
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