Chatbot mess

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It all starts so nicely. She sends me a message first, and I answer. She responds, I make a joke, and she answers quickly and wittily. Chatbot Hanneke gives me the feeling that I am communicating with a human being of flesh and blood.
GA VERDER
27 January 2025
Frans Reichardt speaking at NIMA Congress

Aggressive Customers - How to Keep Your Customer Service Team Motivated

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Frans Reichardt speaking at NIMA Congress
Aggressive customers. In this article, CX thought leader Frans Reichardt presents the findings from a survey among customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout. It discusses the implications of aggression and offers strategies to boost employee engagement and mitigate negative impacts.
GA VERDER
19 January 2025

Delicious!

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The big bang of customer contact? Advertising. Online advertising, outdoor advertising, letterbox advertising, advertising on TV and radio, transport advertising, including advertising on your own van or truck.
GA VERDER
3 January 2025