Right after I finished my speech, he came up to me. This smooth older gentleman in a gray jacket with thin white hair and modern rimless glasses. In my talk, I emphasized the importance of turning companies into listening organizations by developing a listening mindset throughout the company.

He looked at me with frowned eyebrows. “I was triggered by the third X you mentioned in your speech,” he said.
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Frans Reichardt | The Customer Listener

This article was published on Sprinklr.com on October 14, 2024.