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![Frans Reichardt speaking at NIMA Congress](https://fransreichardt.com/wp-content/uploads/2024/03/Frans-Reichardt-action-03-square-495x400.jpeg)
3 Ways to Deal With AI Skeptics Around You
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![Frans Reichardt speaking at NIMA Congress](https://fransreichardt.com/wp-content/uploads/2024/03/Frans-Reichardt-action-03-square-495x400.jpeg)
Customer-centricity. It often turns out to be a lot easier said than done. Professional speaker and ‘customer listener’ Frans Reichardt unravels the secrets for us on the way to a satisfied customer. He is pleased with the service provided by the taxi world. “Something really happened there.”GA VERDER
![Frans Reichardt speaking Foto Kick Smeets](https://fransreichardt.com/wp-content/uploads/2024/03/Frans-Reichardt-action-02-square-495x400.jpg)
Cut the crap - How to build experiences that truly matter
![Frans Reichardt speaking Foto Kick Smeets](https://fransreichardt.com/wp-content/uploads/2024/03/Frans-Reichardt-action-02-square-495x400.jpg)
Customer-centricity. It often turns out to be a lot easier said than done. Professional speaker and ‘customer listener’ Frans Reichardt unravels the secrets for us on the way to a satisfied customer. He is pleased with the service provided by the taxi world. “Something really happened there.”GA VERDER
![How Your CX Listening Mindset Can Make This World a Better Place](https://fransreichardt.com/wp-content/uploads/2021/02/2021-02-How-Your-CX-Listening-Mindset-Can-Make-This-World-a-Better-Place-1-495x400.jpg)
How Your CX Listening Mindset Can Make This World a Better Place | Podcast
![How Your CX Listening Mindset Can Make This World a Better Place](https://fransreichardt.com/wp-content/uploads/2021/02/2021-02-How-Your-CX-Listening-Mindset-Can-Make-This-World-a-Better-Place-1-495x400.jpg)
As a customer experience professional, you are a connector by nature. You connect your organization, your brand with its customers. Wouldn’t it be great if you could take your professional listening skills to the next level?GA VERDER
![How I Discovered the Power of Listening](https://fransreichardt.com/wp-content/uploads/2021/02/2021-02-How-Discovered-the-Power-of-Listening-495x400.jpg)
How I Discovered the Power of Listening | Podcast
![How I Discovered the Power of Listening](https://fransreichardt.com/wp-content/uploads/2021/02/2021-02-How-Discovered-the-Power-of-Listening-495x400.jpg)
In this blog post, I share a personal story about how I discovered the power of listening. You will also learn what I mean by 'corporate deafness', and how brands can become listening brands, and how a listening mindset will help teams transform into listening teams and will help you become a listening leader.GA VERDER