In addition to asking customers for feedback, it is just as important to do something with that customer feedback. Let’s take a look at the 7 steps in the closed-loop feedback process:GA VERDER
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The new world order in which the customer has the ultimate power to decide about life and death, has consequences for every company. Tomorrow’s winners are those organizations that succeed in giving their customers a voice, in listening carefully to them and in tailoring their products, services, and communication to their wishes. If they succeed in making their customers feel seen and heard, these companies and their customers will enter a beautiful new world.GA VERDER
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"The selling starts when the customer says ‘no’". This has become the widely used mantra of self-proclaimed sales experts, who have caused considerable damage to customers’ trust. Selling starts when the customer says ‘yes’.GA VERDER
https://fransreichardt.com/wp-content/uploads/2021/01/customer-says-yes-shutterstock_580559998.jpg 800 800 Frans Reichardt https://fransreichardt.com/wp-content/uploads/2020/05/FransReichardt_logo_en.svg Frans Reichardt2020-04-18 18:09:592021-01-04 21:37:04Selling Starts When the Customer Says 'Yes'
The most important person is the customer. In every company. That’s why the focus should always be on the customer. Because satisfied customers are good for the company. This sounds nice but is it also true? Is there a proven relationship between customer satisfaction and profitability?GA VERDER
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One of the aspects of creating a customer-oriented culture is exemplary behaviour. Does the management itself show that it puts into practice what it preaches? Organizations and teams that distinguish themselves positively from others in terms of customer focus are, without exception, led by a leader who also shows that the customer stands on one. Together with the employees.GA VERDER
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"Dear Bank" is a personal story about customer experience and customer loyalty. Loyalty from the customer also requires loyalty to the customer. In both good as well as bad times. GA VERDER
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One of the companies that is often discussed when it comes for its lack of customer centricity is discount airline Ryanair. What do Ryanair's customers think? How do they rate their customer experience?GA VERDER
https://fransreichardt.com/wp-content/uploads/2016/10/Ryanair-logo-e1477205992249.jpg 262 262 Frans Reichardt https://fransreichardt.com/wp-content/uploads/2020/05/FransReichardt_logo_en.svg Frans Reichardt2015-01-04 07:04:132021-01-03 20:24:30What You Can Learn From Ryanair's Customer Centricity