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War language

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The geopolitical unrest demonstrates that diplomatic codes also exist for communication surrounding major conflicts. Frans Reichardt is already looking ahead: what can you do if customers start using belligerent language towards customer service?
GA VERDER
21 July 2025

Customers

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'Send me a message! I'll reserve your spot right away' I read on LinkedIn and then I knew for sure: I have an allergy to diminutives.
GA VERDER
21 March 2025