The results are quite scary. Last year, Yves Van Vaerenbergh, a professor at Belgium’s largest university KU Leuven, presented the results of an employee experience survey among 985 customer contact employees. The Belgian Customer Contact Association supported the survey. As I said, the results are quite scary.

Contact centers are attractive to employees

Let’s start with the good news before we get to the scary part. One of the positive observations of this research is that contact centers are considered quite attractive to employees. Many respondents have over 20 years of career in customer contact at the same employer. On average, employee engagement is fine. – Click here to read the full article

Frans Reichardt | The Customer Listener

This article was published on Sprinklr.com on October 22, 2024.