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Frans Reichardt speaking at NIMA Congress

Aggressive Customers - How to Keep Your Customer Service Team Motivated

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Frans Reichardt speaking at NIMA Congress
Aggressive customers. In this article, CX thought leader Frans Reichardt presents the findings from a survey among customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout. It discusses the implications of aggression and offers strategies to boost employee engagement and mitigate negative impacts.
GA VERDER
19 January 2025
Frans Reichardt speaking at NIMA Congress

3 Pillars That Will Keep Your Brand Attractive to Customers, Employees, and the Rest of the World

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Frans Reichardt speaking at NIMA Congress
How do you keep your brand attractive to customers and employees? CX Thought Leader Frans Reichardt explores how integrating Customer Experience (CX), Employee Experience (EX), and Societal Experience (SX) creates a compelling brand appeal. He stresses the importance of a holistic approach in fostering sustainable practices, enhancing worker satisfaction, and improving customer interactions to achieve lasting brand loyalty.
GA VERDER
21 October 2024
Frans Reichardt speaking at NIMA Congress

3 Ways to Deal With AI Skeptics Around You

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Frans Reichardt speaking at NIMA Congress
Artificial Intelligence. CX thought leader Frans Reichardt delves into the reasons behind AI skepticism, including fear of the unknown, change, and losing relevance. He suggests understanding these fears and showcasing AI's fun aspects, daily-life applications, and benefits in customer service.
GA VERDER
19 March 2024
Frans Reichardt speaking Foto Kick Smeets

Cut the crap - How to build experiences that truly matter

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Frans Reichardt speaking Foto Kick Smeets
Cut the crap. CX thought leader Frans Reichardt urges CX leaders to shift from crafting momentary joy-inducing customer experiences to improving fundamental processes – streamlining customer journeys, ensuring transparent communication, and prioritizing employee engagement – that truly matter in the eyes of your customers.
GA VERDER
26 February 2024