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Frans Reichardt speaking at NIMA Congress

Aggressive Customers - How to Keep Your Customer Service Team Motivated

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Frans Reichardt speaking at NIMA Congress
Aggressive customers. In this article, CX thought leader Frans Reichardt presents the findings from a survey among customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout. It discusses the implications of aggression and offers strategies to boost employee engagement and mitigate negative impacts.
GA VERDER
19 January 2025
Frans Reichardt speaking at NIMA Congress

3 Pillars That Will Keep Your Brand Attractive to Customers, Employees, and the Rest of the World

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Frans Reichardt speaking at NIMA Congress
How do you keep your brand attractive to customers and employees? CX Thought Leader Frans Reichardt explores how integrating Customer Experience (CX), Employee Experience (EX), and Societal Experience (SX) creates a compelling brand appeal. He stresses the importance of a holistic approach in fostering sustainable practices, enhancing worker satisfaction, and improving customer interactions to achieve lasting brand loyalty.
GA VERDER
21 October 2024
Frans Reichardt speaking at NIMA Congress

3 Ways to Deal With AI Skeptics Around You

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Frans Reichardt speaking at NIMA Congress
Artificial Intelligence. CX thought leader Frans Reichardt delves into the reasons behind AI skepticism, including fear of the unknown, change, and losing relevance. He suggests understanding these fears and showcasing AI's fun aspects, daily-life applications, and benefits in customer service.
GA VERDER
19 March 2024
Frans Reichardt speaking Foto Kick Smeets

Cut the crap - How to build experiences that truly matter

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Frans Reichardt speaking Foto Kick Smeets
Cut the crap. CX thought leader Frans Reichardt urges CX leaders to shift from crafting momentary joy-inducing customer experiences to improving fundamental processes – streamlining customer journeys, ensuring transparent communication, and prioritizing employee engagement – that truly matter in the eyes of your customers.
GA VERDER
26 February 2024

"Talking about customer focus is easy. But what are you going to do?"

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Customer-centricity. It often turns out to be a lot easier said than done. Professional speaker and ‘customer listener’ Frans Reichardt unravels the secrets for us on the way to a satisfied customer. He is pleased with the service provided by the taxi world. “Something really happened there.”
GA VERDER
2 July 2023
herb butter customer experience

Herb butter

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herb butter customer experience
“Sligro,” my girlfriend says out of the blue when she strokes her knife over the herb butter. It is a warm summer evening, and we are at the restaurant De Waterraaf in the marina of Nauerna, a village that connects Zaanstad with the North Sea canal. We have reserved a table outside on the terrace, with a view of water, boats, and grebes. There is no wind, and the water is a mirror. My mind wanders. In my head, sentences form a poem.
GA VERDER
6 February 2023
Dentist customer experience

Dealing with my dentist

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Dentist customer experience
My dentist has not kept up with the times. He has no website. No email. No WhatsApp. The practice can only be reached by telephone in the morning between half past seven and half past eight. Not on Friday, because then the office is closed and unreachable.
GA VERDER
2 January 2023
Peanut butter customer experience

Peanut butter

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Peanut butter customer experience
I am too early for my appointment. Out of curiosity, I decide to visit the toko, an Indonesian grocery store, next door. From the outside, it doesn't look terribly attractive. That means nothing. A good store can be hidden behind a colorless facade. It does not necessarily have to look good to be good.
GA VERDER
5 December 2022

Buying a picture frame

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Saturday afternoon. We are in Leiderdorp, and my girlfriend suggests going to the discount store around the corner. The bustle in the store is reminiscent of the bustle in Oxford Street just before Christmas. There is even a queue for the shopping carts.
GA VERDER
7 November 2022
Geldmaat

Customer friendly banking

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Geldmaat
I suddenly realize I still must withdraw money. A little further on, there is a bank office. The ATMs on the street are gone. I have to go inside. When I walk into the bank, I see that the interior has been redone. It now looks more like a designer furniture showroom than a bank.
GA VERDER
3 October 2022