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Frans Reichardt speaking Foto Kick Smeets

Cut the crap - How to build experiences that truly matter

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Frans Reichardt speaking Foto Kick Smeets
Cut the crap. CX thought leader Frans Reichardt urges CX leaders to shift from crafting momentary joy-inducing customer experiences to improving fundamental processes – streamlining customer journeys, ensuring transparent communication, and prioritizing employee engagement – that truly matter in the eyes of your customers.
GA VERDER
26 February 2024

"Talking about customer focus is easy. But what are you going to do?"

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Customer-centricity. It often turns out to be a lot easier said than done. Professional speaker and ‘customer listener’ Frans Reichardt unravels the secrets for us on the way to a satisfied customer. He is pleased with the service provided by the taxi world. “Something really happened there.”
GA VERDER
2 July 2023