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Aggressive Customers - How to Keep Your Customer Service Team Motivated
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Aggressive customers. In this article, CX thought leader Frans Reichardt presents the findings from a survey among customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout. It discusses the implications of aggression and offers strategies to boost employee engagement and mitigate negative impacts.GA VERDER
3 Pillars That Will Keep Your Brand Attractive to Customers, Employees, and the Rest of the World
How do you keep your brand attractive to customers and employees? CX Thought Leader Frans Reichardt explores how integrating Customer Experience (CX), Employee Experience (EX), and Societal Experience (SX) creates a compelling brand appeal. He stresses the importance of a holistic approach in fostering sustainable practices, enhancing worker satisfaction, and improving customer interactions to achieve lasting brand loyalty.GA VERDER
3 Ways to Deal With AI Skeptics Around You
Artificial Intelligence. CX thought leader Frans Reichardt delves into the reasons behind AI skepticism, including fear of the unknown, change, and losing relevance. He suggests understanding these fears and showcasing AI's fun aspects, daily-life applications, and benefits in customer service.GA VERDER
Cut the crap - How to build experiences that truly matter
Cut the crap. CX thought leader Frans Reichardt urges CX leaders to shift from crafting momentary joy-inducing customer experiences to improving fundamental processes – streamlining customer journeys, ensuring transparent communication, and prioritizing employee engagement – that truly matter in the eyes of your customers.GA VERDER
How Your CX Listening Mindset Can Make This World a Better Place | Podcast
As a customer experience professional, you are a connector by nature. You connect your organization, your brand with its customers. Wouldn’t it be great if you could take your professional listening skills to the next level?GA VERDER
How I Discovered the Power of Listening | Podcast
In this blog post, I share a personal story about how I discovered the power of listening. You will also learn what I mean by 'corporate deafness', and how brands can become listening brands, and how a listening mindset will help teams transform into listening teams and will help you become a listening leader.GA VERDER